• Olivier S.E. Courtois

Don't Decide On The Spot!

Updated: Dec 22, 2020

Emotions act as triggers in life. The number one emotion is fear. It is a great emotion because, without it, we would run inconsiderate risks. Emotional intelligence teaches us to use our intelligence to decode our emotions and give a controlled response. When we are faced with events that take us by surprise, we must pause and consider our response. One of my clients, a C-level executive in a major airline, told me that before taking any major decision imposed by immediate events, he forced himself not to respond automatically, and to have a shower before. Neurosciences demonstrate that this enables us to give a less emotional response, tapping into a different part of the brain. Neurosciences also invite us to deal with an issue within 21 days. Beyond that point, the 'issue' enters in our long term memory, and it becomes much more difficult to erase it. This is particularly important when you have a negative emotion about someone, and keep it for yourself. After 21 days, you start holding grudges and the negative feeling associated with the printed memory will linger. In the business world, there are numerous opportunities to react on the spot. Suspend your reaction when you can. But make sure you empty your 'inbox' soon enough. #leadership

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